I am writing in response to a truly outstanding experience with Vellab this past week, I have worked in science and technology research for about twenty years, including work at Rockwell International, UCSB and Cambridge University in England. Rarely have I encountered a company with such a professional attitude as Vellab. They responded immediately to my plea for help in diagnosing two faulty cell culturing incubators. What made their response so remarkable is that they had no prior history with my lab, yet they literally dropped everything and made the drive late one evening, followed by a visit on Saturday of Memorial Day weekend to fix the problems we were having. Their competence in quickly identifying the faults was notable, as was their willingness to provide tutoring in using the gas Fyrite analyzer, I REALLY appreciate their response – we are on an extraordinarily tight schedule and if it were not for Vellab Services response, it is unlikely we would have succeeded this summer, On behalf of my entire lab, here is a big THANK YOU to Vellab and their support team.
Chair, Bioengineering Director, Center for Integrated Science and Bioengineering